Terms and Conditions

This page of the website is designed and regularly updated in order to provide a general understanding of how the company operates through the current Terms and Conditions. We highly recommend you to read all of the information below so you are able to fully understand our Terms and Conditions.

Privacy Policy

Please, make sure to review the Privacy Policy page of this website as it is a part of the Terms and Conditions under which the company is operating. The Privacy Policy of this website also governs your visit to the website and will help you to better understand our privacy practices concerning you as a user of the website.

About This Website

This website is a trademark of Flooring Centre Ltd. The official Flooring Centre store is located at Unit 3, 158 Coles Road, London, NW2 7HW.

Eligibility

Your eligibility to lawfully use this website, make a purchase from this website, enter into and form sale contracts on this website under the English law is determined by your age, you must be of age or older; you must be a registered user of this website; you must be a holder of a valid credit or debit card.

Language

This contract shall be concluded in the English language.

Prices

All prices of products and goods listed on this website are inclusive of delivery charges for all areas within M25, London.

Product Descriptions

We strive to give our best and take reasonable care in order to make sure that information, visual and in written form, as well as product descriptions, prices, and other listed and appearing on the website, are correct at the time when relevant information has been entered into the system. However, the company cannot warrant that all visual and written information appearing on the website is accurate, complete, reliable, current, or error-free to the extent permitted by the applicable law. We aim to maintain the content published on this website is up to date and accurate. However, be aware that some information, including some product descriptions, sometimes may not completely reflect the product or item as it is exactly at the time of purchase. We also cannot confirm the final price of a product or item until your order is accepted in accordance with the company’s order acceptance policy. See more details in the Placing an Order and Order Acceptance section below.

Purchase Related Policies

All products and goods purchased from the website as well as free samples we may provide you with are for personal use only. You should not sell or re-sell any products and items, services, and free samples purchased from this website. Please, be aware that free samples are a subject of stock availability. The company reserves the right to cancel or reduce the quantity of any orders that we believe may result in a violation of these Terms and Conditions with or without notice.

Placing an Order and Order Acceptance

When you make a purchase of a product or item from this website, you will get simple guidelines and instructions during the entire checkout process. You will also be offered with the opportunity to review your proposed order before you make a payment and confirm or correct your order before you make payment. In order to place order and request for products and goods from this website, you should click the Confirm button at the end of the online order process.

Once you place your order online, the company will send you a message on the e-mail address you have provided. This e-mail message will contain all details of your order and the value of your order that has been debited to your credit or debit card. Be aware that this e-mail message is not an order acceptance e-mail message.

We will notify you with a message on the e-mail address you have provided in case we do not accept your order or in case you have cancelled your order in accordance with the cancellation section of this website. In case you don’t get this notification message, your order is accepted by the company and the completion of the contract between you, as a client, and the company will take place once we dispatch your order. You can cancel your order once we have dispatch it to you, however, you will have to follow the returns policy and procedure.

Please, make sure to contact our customer service team in case you require a VAT invoice.

Make sure to contact our customer service team at 020 88309788  if you require further information about your order. We can answer your calls from Monday to Friday from 07:30am - 5:00pm and Saturday from 9am-5pm.

Please, be aware that we may not accept your order if an item or product you want to purchase is out of stock if we are unable to obtain authorization for your payment, in case we suspect fraudulent activity, or when the purchase you want to make is in violation with these Terms and Conditions and the Privacy Policy, or if we identify a product or pricing error. In case we are unable to fulfil your order, we will notify you with further information by sending you a message to the e-mail address you have provided or by calling you on the telephone number you have provided. See the Cancellation section of this website.

Payment

You can utilise all of the payment methods listed in the payment section of this website in order to pay for your order. You have the responsibility to confirm that the debit or credit card you are using for making a payment is yours. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the card issuer refuses or does not authorize payment to us, whether, in advance or subsequent to a payment, the company will not be held liable and responsible for any delay or cancellation of delivery.

Title to Goods

The company retains the legal ownership of all products and goods until full payment has been made by you to the company and the payment is received by the company. Legal ownership of all goods and items will immediately be revert to the company in case we refund such payment to you.

Risk of Loss

All risks of loss of the items and goods will be passed to the client upon delivery of the items and goods to the client.

Delivery

All orders will be delivered in accordance with the delivery option the client has selected during the order and checkout process. For more information make sure to check out the Delivery section of the website. The estimated delivery time you will get for your order is approximate and the company does not hold the responsibility for delays caused by a third party. Orders may be delivered in more than one packages or parts.

Acceptance of Goods

Once your order is delivered, make sure you check out and inspect the delivered package/s. If you don’t notify the company that you have cancelled your order or you decide to return your order in accordance with our Returns Policy and Procedure, you will be deemed to have accepted your order/s. If you don’t notify the company that you have changed your decision, the company is not obligated to accept any rejection of the order and delivery at a later date. By this, your statutory rights will not be affected.

In case you have not received the entire order as detailed in the order confirmation you have received from the company in an e-mail message, do not hesitate to contact our customer service team as soon as possible at 02088309788 from Monday to Saturday, from 07:30am to 5:00pm.

Intellectual Property

All visual and written content published on the website, including all text, graphics, logos, button icons, images, audio clips and videos, data compilations, and software, etc. are a property of the company Flooring Centre Ltd., company’s affiliates, partners or licensors, and are protected by the international and United Kingdom’s copyright laws. All trademarks, logos, and service marks published on the website are registered and unregistered marks of the company Flooring Centre Ltd., the company’s affiliates, partners or licensors in the United Kingdom and other countries and are protected by the international and United Kingdom’s trademark laws.

All other trademarks that are not owned by the company or the company’s affiliates, partners or licensors, and are published on the company’s website, are property of their respective owners. Their representative owners may or may not be affiliated with, connected to, or sponsored by it. Except for the situations and cases when required by under the applicable law, all the content, trademarks, or any other portion of the website must not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, neither in whole nor in parts, for any other purpose and without the company’s written consent.

Limited License

When accessing and using our website you are granted a limited, revocable, and non-exclusive license to the website by the company. When granted this license, you don’t have the right to frame to use framing techniques for enclosing the website or any portion of the website; modify or download the website or any portion of the website, except when it is necessary to view content; use the website or a portion of the website for anything else than for personal use; create any derivative work based upon either the website or a portion of the website; collect information about accounts for the benefit of another party; use meta tags or any other sort of hidden text that uses the website’s name or the company’s content and trademarks; use software, spiders, crawlers, or similar data gathering and extraction tools or other actions that impose an unreasonable burden or load of the website’s infrastructure.

When using the website you are also granted a limited, revocable, and non-exclusive license to creating a hyperlink to the home page of the website for personal and non-commercial use only. Another website that uses a hyperlink to our website may link to, but not replicate: content that may not imply that we are endorsing such website and its services and products; content that may misrepresent its relationship with us; content that may not be constructed as disrespectful, obscene, racist, violating, aggressive, offensive, or controversial and may contain only content that is lawful and appropriate for all ages; content that may portray us, our products, or our services in a false, misleading, derogatory, offensive, and objectionable manner or connect the company with undesirable products, services, brands; content that may not use any trademark without an expressed written permission of the sole owner of the trademark; content that may not link to any page of the website other than the home page of the website. We have the right to ask you to remove any link to the website and you are obligated to remove such link immediately upon receipt of such request. Any unauthorized use of the website by you will immediately terminate the limited license you are granted by the company without prejudice to any other remedy of the applicable law.

Your Obligations and Responsibilities

Whenever you are accessing and using our website you should do that in accordance and complying with these Terms and Conditions and the other warnings and instructions for using the company’s website that are provided to you by the company. Always act in accordance with the applicable law. You are not allowed to make any changes or alternations to the website or a portion of the website and you are not allowed to impair in any way the integrity or operation of this website. You are responsible for all the losses and damages that may result from your neglect or non-compliance with the Terms and Conditions and the Privacy Policy of this website and that affect Flooring Centre Ltd., our affiliates, partners, and licensors.

Your Account

It is your responsibility to provide personal information, when required by the company in order to register as a customer, is true, accurate, and current in all respects. If you want to learn more about how we handle and use your personal information, make sure to check out the Privacy Policy section of the website. In case your personal information changes, make sure to notify the company immediately by contacting our customer service team. Alternatively, you can also update the details and personal information in your account. You hold the responsibility for maintaining the confidentiality of your account and all the personal information it contains and you should take all reasonable measures for preventing and avoiding unauthorized access to your personal information, details, password.

You hold the responsibility for all activities and actions that occur under your account. If you have a reason to believe that your account has been accessed and used by an unauthorized party or that your password has become known to another party, make sure to notify us immediately by contacting our customer service team. In case you have forgotten your password we will reset it upon your request and send it to the e-mail address you have provided upon registration at the website. You can cancel and delete your account anytime by contacting our customer service team. You agree to not impersonate another party and you agree to not use a false name or another name you are not unauthorized to use. The company reserves the right to refuse services and terminate accounts without prior notice, if we believe the accounts’ owners are violating these Terms and Conditions and our Privacy Policy or if the company decides that it will be of the company’s best interests to do so.

Third-party Links

The company does not hold any responsibility for the content published on any off-site pages and websites linked to or from the company’s website. All links published on the company’s website is appearing for the user’s convenience and are not a subject of endorsement by the company, the company’s affiliates, partners of the referred services, products, content, or suppliers. You are visiting all pages and websites linked to or from the company’s website on your own risk. The company is not responsible for examining or evaluating off-site pages and the company does not warrant any offerings of off-site pages and websites linked to or from the company’s website. The company does not assume any responsibility or liability for the actions, content, products or services published and offered by off-site pages and websites, including their privacy statements, terms and conditions. Make sure to carefully review and understand the privacy statements and terms and conditions of these pages and websites you decide to visit.

Submissions

The company has a policy of declining unsolicited suggestions and ideas. The company will treat any submissions, including any solicited and unsolicited enquiries, feedback, suggestions, ideas, and other information as non-proprietary and non-confidential. Whenever you decide to transmit or post any submission, you grant the company with a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully sub-licensed right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display the submission in any form, media, or technology, now known or hereafter developed, alone or as a part of other works, under these Terms and Conditions and Privacy Policy. You acknowledge and hold the responsibility that your submission may not be returned and the company may use your submission, ideas, concepts, and know-how for any purpose, including for developing, manufacturing, distributing, and marketing products, services, and goods. Whenever you make a submission, you guarantee that you represent and warrant or otherwise control the rights to this submission and that the submission does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings, any other form of spam. You must not mislead the company to the origin of the submission, and you must not use a false e-mail address, impersonate any other person or entity. You also agree the indemnify the company for all claims arising from or in connection with claims to any rights in any submission.

Representations and Warranties, Limitations of Liability

This website is presented “as is” and the company does not make any representations or warranties of any kind whatsoever, express or implied, in connection with the website’s Terms and Conditions or the website, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that to the full extent of the applicable law, the company does not hold any responsibility or liability for, under any circumstances, for any interruption of business, access delays and access interruptions to the website, data non-delivery, misdelivery, corruption, destruction, any other modification, any sort of loss and damages occurred due to dealings with or the presence of off-site links on the company’s website, computer viruses, system failures, malfunctions that may result from your use of the website, including from third party websites and when clicking on a hyperlink, any inaccuracies, omissions, misleading, false, or deceptive statement in the content, other events beyond the reasonable control of the company. The company will also not be liable and responsible for any direct or indirect, special, incidental, or consequential damage of any kind related to the company’s website, regardless of the form of action, whether in contract, tort, including negligence or otherwise, even in cases when the company has been advised of the possibility of such damages. The company’s maximum aggregate liability shall not exceed one hundred sterling as applicable or the value of goods ordered whichever is greater. In countries where the exclusion or limitation of liability for consequential or incidental damages are not allowed, the company’s liability will be limited to the maximum extent permitted by the applicable law.

Indemnification

You agree that the company is defended, indemnified, and held harmless for any loss, damage or cost, including attorney fees as a result of any third-party claim, action, or demand, occurring from your use of the company’s website and from your use of software robots, spiders, crawlers, and similar data gathering and extraction tools, plus any other action you take that imposes an unreasonable burden or load of the website’s infrastructure.

Complaints

In case you would like to share your complaint any matter of the company’s goods and services, make sure to contact our customer service team.

Disputes

Your use of the company’s website and any goods and services you purchase from the website should be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

General

You agree that the Terms and Conditions and the Privacy Policy of this website constitute the complete and exclusive agreement between you and the company concerning your use of the company’s website and all purchases you make from this website and supersede and govern all prior proposals, agreements, or other communication. The company reserves the right to change these Terms and Conditions at any given time by posting the changes on the website and without any prior notice to you. Any changes to these Terms and Conditions become effective immediately after they are posted on the website. If you decide to continue using the website after the changes are made, you agree to all changes in these Terms and Conditions. With or without prior notice the company has the right to terminate any of the rights granted by these Terms and Conditions and you shall comply immediately with every termination, with or without prior notice, including, as applicable, by ceasing all use of the website. Nothing that these Terms and Conditions contain shall be construed as creating any agency, partnership, or another form of joint enterprise between you and the company. The company’s failure to require your performance of any provision hereof shall not affect the company’s right to require such performance at any time later, nor shall the company’s waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. No failure to exercise and no delay on the part of either of the parties in exercising any right, remedy, power, and privilege of that party under these Terms and Conditions and no course of dealing between all parties shall operate as a waiver thereof, not shall any single or partial exercise of any right, remedy, power and privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power, and privilege. All rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights and remedies provided by the applicable law. In case any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. The company will amend or replace such provision with one that is valid and enforceable and one that achieves, to the possible extent, the company’s original objectives and intent as reflected by the original provision. Do not hesitate to contact our customer service team whenever you have any additional questions regarding these Terms and Conditions.


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